Dalibor

[Matrix10 Ultra] Software update

Hi,
I have seen that there is a sw update for Matrix 10 Ultra, version _3930 which brings back the auto empty settings to High. That's something if utter importance for me so I would like to ask how I can get this update? My version is still _3835. Thank you!
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3 Comentario

Hello,

Thank you for your interest.

Version 4.3.9_3930 is currently being rolled out gradually to users and mainly includes fixes and optimizations for specific issues.

At present, the Matrix 10 Ultra still provides the following Auto Empty options:

Off
Smart
Daily
Comfort

May we ask if you are currently experiencing any issues with the Auto Empty function? If so, please let us know more details about the issue, and we will be happy to look into it further.

Thank you for your support.
12-8-2026 11:55:10 ES Traducir

Dalibor 2 Piso Iniciador de hilo
i see only off, stabdard and low option, not sure where the options you mention are visible? Can you let me know?
I would like to have an option to send it to auto empty way more often, as with animals the current setting is just not enough and by the time robot goes to auto empty it's too late and hair is built up around main brush.
IMG_5066.jpeg
12-8-2026 14:06:34 ES Traducir

Hello, regarding the auto-emptying options you mentioned, could you please send us a private message through the forum (simply click on our profile) and provide the S/N (serial number) of your device? Once we receive the information, we will further investigate the issue. Thank you for your cooperation and support.
13-8-2026 09:48 ES Traducir
UID:OX496374 ES
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